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Description
Location: El Paso, Texas area
PURPOSE OF POSITION
Provide comprehensive technical support for fiber optic fusion splicing products, including repair, maintenance, troubleshooting, quality control, per ISO9000, and continuous improvement programs for OEM customers in Mexico. Interface with internal teams and customers to deliver technical assistance through phone support and on-site visits, including operational training, equipment repairs, and process evaluations.
KEY RESPONSIBILITIES
Technical Support and Process Optimization (30%)
- Apply technical expertise to evaluate, diagnose, and resolve complex issues in onsite electro-mechanical and computer-controlled fiber optic equipment.
- Execute and document repairs according to quality control standards
- Manage refurbishment operations for critical components
Customer and Cross-Functional Support (30%)
- Provide bilingual (English/Spanish) technical assistance to customers via phone and direct consultation
- Perform on-site product repair, technical assistance, and field evaluations
- Support demonstrations and applications testing
Quality Assurance and Testing (20%)
- Conduct inspection and performance testing of new and existing equipment
- Evaluate and document product modifications and design improvements
- Perform calibration of instruments to traceable standards
- Support inventory management and quality audits
Technical Training (15%)
- Develop and deliver bilingual basic maintenance training programs
- Create comprehensive training materials as needed for both hands-on and theoretical instruction
- Provide specialized training for OEM manufacturers
Documentation and Continuous Improvement (5%)
- Create and maintain technical procedures and work instructions
- Continuously develop skills in the latest repair techniques and customer service approaches.
- Support quality initiatives and process improvements for OEM customers.
QUALIFICATIONS
Education and Experience
- An Associate’s degree in Process, Manufacturing, Electrical Technology, or a related technical field is preferred.
- 2+ years of experience in a manufacturing environment or hands-on repair, preferably with fiber optics or related technology
- Experience with quality management systems (ISO 9000 preferred)
Required Skills
- Fluent in English and Spanish – both written and verbal communication
- Strong technical knowledge of electronics, fiber optics, and mechanical systems
- Excellent troubleshooting and analytical skills
- Experience with diagnostic equipment and repair techniques
- Computer proficiency, including repair documentation systems
- Inventory Management
- Ability to work independently and manage competing priorities
Location
- Based in or near El Paso, TX
- Citizen of the United States
- Dual Citizenship of US and Mexico highly desired
WORK ENVIRONMENT
- Extensive travel to customer factory sites in Mexico.
- Electronics and fiber optic manufacturing/laboratory/workshop settings
- After-hours support required
EQUIPMENT UTILIZED
- Fusion splicers and fiber splicing accessories
- Optical test equipment (OTDR, power meters, light sources)
- Diagnostic tools (oscilloscopes, multimeters)
- Computer systems and specialized software
- Precision measurement tools and microscopes
This position offers an excellent opportunity for a process-oriented technical professional with strong bilingual skills to contribute to the advancement of fiber optic technology while developing expertise in a growing industry.
