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Title: TRIO – Student Support Services Counselor – Bilingual
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Student Affairs
Department: FRCC Student Development
Campus: Boulder County Campus
Location: Longmont, CO
Salary Range: $58,666 – $61,599 annually
This is a grant-funded position.
Who We Are:
With three campuses along Colorados Front Range, FRCC is the states largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the Top Online Colleges in the country by Newsweek.
One of FRCCs main goals is to offer educational excellence for everyone. The colleges strong commitment to student success means we start by creating an inclusive and equitable environmentone where both students and employees feel they belong and are supported. FRCCs focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. Were looking to hire people who share these valuesalong with our commitment to student success, equity and excellence.
Job Summary:
As the Bilingual TRIO Student Support Services (SSS) Counselor, you will support the vision of Front Range Community College (FRCC) by creating a superior student experience. This will be done by removing barriers to success and promoting innovative retention strategies focusing on student success. You will also foster an environment of strong campus and community relationships, as well as support the Colleges strategic priorities around Equity, Inclusion, and Diversity.
As the TRIO SSS Bilingual Counselor will provide proactive wraparound support for students from first generation, low-income, and disability backgrounds starting their first year at Front Range Community College-Boulder County Campus to help them achieve their higher education goals. You will assess student needs and develop a customized plan to ensure the appropriate interventions are identified to meet participants needs. You will provide one-on-one academic success coaching and advising for students to develop an educational and career plan, select courses, connect to resources, and stay on their path to completion. Additionally, you will perform other responsibilities that support the TRIO SSS program objectives and initiatives, including data tracking and reporting. The holistic approach will serve students throughout their entire FRCC journey, to promote retention and graduation. This position reports to the Director of TRIO Student Support Services.
This position does have the opportunity to work remotely occasionally but does require a strong campus presence and may occasionally travel to all three FRCC campuses. The TRIO team works on campus Monday Thursday and remote on Fridays. There are some occasional Fridays when in-person presence is required.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Provide academic support services to and serve as a professional mentor to TRIO SSS participants
Meet with students regularly to provide individual academic, career, transfer and financial aid guidance to program participants.
Assess the needs of students through intake interviews to develop, update, and complete individualized action plans for program participants.
Provide proactive and strategic outreach to students to connect them to college and community resources for additional support.
Monitor student academic progress and provide success interventions as appropriate to support retention.
Bilingual Student Services Liaison & Cultural Broker
Serve as a positive cultural broker for Spanish speaking families.
Provide interpretation for Spanish speaking families who need to access to services in other Student Affairs departments, clarify procedures and practices.
Wolf Success Workshops
Collaborate with SSS Team in the development and implementation of Wolf Success Workshops focusing on academic success, financial aid, financial literacy, etc.
Primary liaison with Financial Aid.
Collaborate with staff, faculty, and external partners in the development of Wolf Success Workshops.
Programming and Community Building
Provide guidance for career planning and exploration through individual assessment and advising and through developing and offering group workshops.
Provide guidance for financial literacy and financial aid/scholarship opportunities through individual advising and through developing and offering group workshops .
Coordinate programming and activities to cultivate program participants sense of community and to provide experiences that will connect them to campus and community opportunities.
Maintain accurate and confidential student records
Maintain accurate documentation of students need for service, case notes, student performance outcome, and data related to the Student Support Services goals.
Ensure guidelines regarding Student Support Services student eligibility are met.
Assist the Director with completing the Annual Performance Report.
Program Recruitment & Outreach
Assist the TRIO SSS Director to develop and implement an effective process for identification, recruitment, and retention of program participants.
Provide presentations to prospective participants and their families and guests.
Organize on campus and virtual events for school and community partner groups to learn about the benefits of the SSS program.
Collaboration and Professional Development
Provide ongoing training and information to FRCC faculty and staff regarding program services.
Collaborate with BCC internal and external partners to advance retention efforts, focusing on students from diverse communities.
Stay informed about promising practices related to mentoring, retention, and persistence.
Competencies/KSAs:
Professional level proficiency to read, write, and speak English and Spanish- Serve as a positive cultural broker with the Spanish speaking community. Assist with the translation of materials and provide effective interpretation.
Mission, Vision & Values- Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
Student Centeredness- Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
Data Usage- Looks at the data within the department, paying particular attention to what the data shows about the department’s performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
Cultural Self-Awareness- Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.
Cultural Competence- Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Change approach to reflect the new learning.
Equity Mindedness- Learn to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understand the College’s equity goals and how your role supports FRCC’s ability to achieve those goals.
Operational Planning- Have an understanding and knowledge of the college’s various strategic plans and understand how your work supports each of them. Understand the department’s expectations to find proactive ways to support the goals of the department.
Leading from the Middle- Lead from your position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.
Team Building- Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.
Collaboration- Willingness to work with colleagues across departments to further student engagement.
Compliance Framework- Understand the structures in place to ensure compliance with the rules, regulations and policies of the college and federal government.
Event Planning- Develop and execute workshops to support student needs in partnership with FRCC staff, faculty, and community partners, as well as virtual and in-person events for program recruitment & outreach.
Minimum Qualifications:
Bachelors degree education, social work, social sciences or related field.
Professional working proficiency to read, write, and speak English and Spanish.
Two (2) years experience working with students in an educational setting, preferably in higher education student affairs in areas such as admissions, advising, financial aid, career development.
Experience working with students from underrepresented student populations (first generation, low-income, students with disabilities).
Ability to support and advance FRCCs commitment to equity and inclusion.
Demonstrated strong written and oral communication skills, including experience making public presentations to a variety of audiences.
Demonstrated ability to relate effectively with a variety of constituents including students, faculty, staff and community.
Selection Process:
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of August 24.
This posting may be used to fill multiple or similar positions.
Application Procedures:
In order to be considered for this position, you must submit a complete application on the Front Range Community College careers page. This position’s application can be found at the following webpage: https://hr.cccs.edu/jobs/trio-student-support-services-counselor-bilingual-longmont-colorado-united-states
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidates education, training and experience as it relates to the requirements of the position, as well as the positions scope and complexity, internal pay equity and external market value.
Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page here: https://www.frontrange.edu/careers/benefits.html
Welcoming. Respectful. Inclusive. Together, we are FRCC.
