Essential Duties and Responsibilities:
– Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
– Respond effectively to all forms of inbound and outbound contacts.
– Process workflow documents, which include, income, identity, and other eligibility verification documents.
– Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
– High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
– Must be fluent in English and specified secondary language.
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].
