Bilingual Customer Service Rep

Essential Duties and Responsibilities:
– Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
– Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
– Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
– Follow standard operating procedures to ensure consistency and accuracy.
– Address customer inquiries and resolve problems to ensure that appropriate changes are made.
– Refer unresolved customer grievances to designated departments for further investigation.
– Communicate with supervisor regarding any potential needs or concerns.
– Perform data entry accurately.
– Perform other duties as assigned by management.
 

– High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
– Must be fluent in English and specified secondary language.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].