RC TESTING FODLER – DO NOT APPLY!!

Essential Duties and Responsibilities:

Provide knowledgeable responses to telephone inquiries in a courteous and professional 
manner, utilizing pre-scripted responses which they must read verbatim to provide basic  general and claims specific information
Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
Assist caller with filling out online application and submitting it electronically to plan provider for processing
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller
Refer calls as required to Customer Service Representative II
Maintain up-to-date knowledge of CMS regulations and policies as they apply
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within the set departmental staffing and time parameters 
May be required to work scheduled holidays. Overtime may be required
Regular and predictable attendance is required

High School diploma or equivalent required
Minimum six (6) months customer service experience required
Ability to speak and read English and Spanish clearly, professionally and fluently
Must be able to type a minimum of 20 WPM
Ability to effectively work within established contractual turnaround times required
Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks 
Proven ability to work as a member of a team
All CMS personnel will be required by contract to undergo program update training as the program changes
 

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].