Patient Access Coordinator – Infusion – Per Diem Float

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

 

The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch Cancer Center departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location.
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient’s scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff.

Required:

• High school graduate or equivalent
• One year of customer service experience required
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor’s degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology.
• Bilingual skills.
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system.

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We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.