Bilingual Community Outreach Specialist (English/Spanish) – Mountain View, CA

Essential Duties and Responsibilities:
– Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
– Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
– Perform initial eligibility screening for services using defined criteria and procedures.
– Review and screen applications and supporting documentation for completeness and accuracy.
– Enter, update, and maintain application, intake, and case information in applicable databases and systems.
– Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
– Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
– Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
– Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
– Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
– Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].