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About Project Guardianship Project Guardianship (PG) provides guardianship services for older adults and people living with disabilities and mental illness in New York who have no family or friends able to assist them. PG’s team approach provides guardianship clients with services that allow them to be as independent and in the least restrictive setting as possible. Since 2005, PG has served hundreds of New Yorkers and has become a leading voice in a national, interdisciplinary effort to re-envision and strengthen guardianship policy. More recently, PG created training and advocacy initiatives to help improve older adult and disability services throughout New York and to ensure that older New Yorkers have access to good guardianship and other decision-making support services, regardless of their ability to pay. Position Summary Project Guardianship seeks a program coordinator for its newest pilot project: the Guardianship Prevention and Support (GPS) Helpline. The GPS Helpline will be a dedicated phone and email service for Article 81 Guardianship information and support, including prevention resources. Reporting to the Helpline Staff Attorney, the Helpline Project Coordinator will support the helpline pilot by assisting with the call database, resources, intake, and outreach. The person filling this position will help design and implement a new key resource for individuals, families, service providers, and public servants throughout New York State. The position offers the opportunity to gain skills in program design, development, and administration, as well as gain in-depth knowledge on topics related to older adult care and resources, legal services, and public benefits. Primary Responsibilities: * Maintain database of phone and email inquiries * Track referrals and their outcomes * Organize and format resources for staff and callers * Conduct research and create new resource materials on frequent inquiry topics * Participate in outreach and marketing efforts * Compile reports on helpline pilot outcomes and program use data * Work with Staff Attorney on pilot quality improvement * Draft responses to email inquiries from the public * After training, conduct phone intakes Qualifications: * Bachelor’s Degree or equivalent work experience * Effective and compassionate communicator * Strong listening, organizational, and writing skills * Interest in nonprofit organizations / public interest work * Technological literacy * Commitment to social and racial justice Preferred: * Customer service experience * Knowledge of one or more: Article 81 Guardianship, public benefits, medical and mental health care, long-term care, Medicaid, advance directives, powers of attorney, housing law, supported decision-making * Bilingual in Spanish a plus Salary * Starting salary $45,000 - $55,000, commensurate with experience. * Full benefits including health, dental, vision, retirement plan with employer match, long- and short-term disability, life insurance, and generous paid time-off policy. Project Guardianship is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status. Project Guardianship works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission. For more information about Project Guardianship’s work, please visit ).