As a Technical Support Engineer you will work with customers to resolve technical issues and provide training sessions regarding our proprietary products. Job Description Present products and features to the client, help the client to select and configure CCTV products, access control, intrusion alarms. Help the Client to solve technical problems, ability to communicate and express problems to improve technical support processes. Understand and consolidate customer requirements on products, feedback to product department for product improvement, ability to perform project and solution design processes. Cooperate with sales staff, analysis of the practical needs of customers, provide solutions for customer and improve customer satisfaction; According to project requirement and tender, provide the project solution and make the project fall to the ground. Cooperate with sales deal with different project progress and handle the project status, forecast project risk and provide best solution Training for Customers, helps them know more about Dahua product and improve technology knowledge; Cooperate with the Marketing, for Dahua, propaganda Dahua technology and concept to the customer, help customers to better understand Dahua and Dahua Products, at the same time get more feedback from the market. Analyze the behavior of the competition market and create strategies with the team to promote the brand. Requisitos It is mandatory to know aspects of networks, computers, CCTV and electronic security. Familiar with VMS software, manipulation of network devices, computers. Must have the ability to analyze different scenarios to resolve support conflicts. More than 2 years of related experience in CCTV, networks, access control and intrusion alarms. Mentality of "customer orientation", teamwork, goal oriented and person with good communication. Domain of Office packages (Word, Excel, Outlook, PowerPoint). Languages Spanish, English 60% (written/spoken) must have the ability to communicate clearly. Beneficios Permanent position with legal benefits Postularse