ROLE OVERVIEW A Chloe Stylist (Sales Associate) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience. A Client Relationship Owner Delivers exceptional customer service and takes pride in developing long-term relationships Is aware of CRM targets and actively engages in all actions to reach them Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe Consistently captures client data and takes notes of all qualitative information Knows their portfolio of customers, and in particular, the VVICs and VICs they handle An Omnichannel Business Partner Has the ability to offer excellent customer service and delivers strong business performance Uses all omnichannel services available to grow sales Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them Actively completes trainings and participates in all commercial activities set by the SM/ASM Consistently works to achieve given sales, KPIs and CRM targets Is aware of local trading environment and competitors’ activities An Operations Excellence Supporter Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment Implements all guidelines related to store and BOH management and participates in inventories Supports after sales clients and follows up to ensure impeccable after sales service Complies with established Richemont policies and standards PROFILE 3 /4 years of previous experience in retail-fashion Fluent in Spanish, Chinese, and English. Excellent interpersonal, communication, and computer skills Strong attention to detail with the ability to handle multiple tasks simultaneously HOW WILL YOU EXPERIENCE SUCCESS WITH US? We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact. HOW DO WE KEEP YOU SMILING? As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. LEARN MORE ABOUT LIFE AT RICHEMONT AND CHLOE BELOW: https://www.linkedin.com/company/richemont/ https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg https://www.youtube.com/user/chloe/featured
