PETSMART RESERVATION ASSISTANCE CENTER: 

If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a PetSmart Reservation Agent. In our PetSmart Reservation Assistance Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.

FULLY REMOTE POSITIONS AVAILABLE FOR THOSE THAT RESIDE IN THE FOLLOWING STATES: ARKANSAS, GEORGIA, TEXAS, OKLAHOMA, IDAHO, FLORIDA, AND LOUISIANA. 

This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire.  

WHAT YOU’LL DO:

While working in our PetSmart Reservation Assistance Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

• Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

• High school diploma or a combination of education and experience 
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule

TRAINING:

• For the first month, you'll embark on an in-depth training program. Sessions will run from 8:00 AM to 4:30 PM, Monday through Friday (Phoenix, AZ time zone). 

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

PetSmart offers outstanding benefits in a fun and rewarding workplace including:

• This is a fully remote position, so you can enjoy the company of your pets while you work!
• Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity.
• Volunteer events with PetSmart Charities.
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/