Role Overview: Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Overnight Logistics Coordinator to join our team. This role will be instrumental in providing real-time coordination between drivers and customers while ensuring high satisfaction levels. Key Responsibilities: Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities. Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries. Handle inbound calls, emails, and chat inquiries from clients promptly and professionally. Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings. Continuously track the progress of dispatched orders, addressing any delays or complications swiftly. Handle any post-delivery inquiries or issues, providing solutions in a timely manner. Maintain accurate records of all client interactions, transactions, and feedback. Must be able to work onsite between the hours of 10pm and 7 am or 11pm and 8am any day of the week. Requirements Qualifications & Skills: High school diploma; Associate’s or Bachelor’s degree is a plus. Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors. Familiarity with North American business etiquette and cultural nuances. Proficient in using computers, CRM software, dispatching software and tools. Ability to multitask, prioritise, and manage time efficiently, handle high-pressure situations, and make quick decisions. A proactive problem solver with a keen attention to detail. Exceptional communication skills, both verbal and written, in English. Must be able to work a flexible schedule including overnight and weekends as required. Benefits Group Health and Life Two Weeks Paid Vacation After Hours Transportation
