Technical Account Manager Job Description Classification: Exempt Department: Professional Services/Global Services Reports to: Director , TAM Team Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize our RPA partner platform successfully, adopt it widely and are continually deriving business value from it . The Technical Account Manager is entrusted with some of our partners’ largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. What You Will Be Doing Take ownership of your customers' technical success with the RPA platform s Be a core member of the assigned account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance , and troubleshooting Educate and enable your customers' technical stakeholders on the assigned partner RPA platform best practices relevant to their unique automation pipelines, program objectives , environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with partner Product Support and other subject matter experts to manage, facilitate , communicate and bring to positive closure escalated support incidents What You Will Bring A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands - on experience in digital technologies Prior e xperience in technical support or technical consulting is a plus Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is Computer Science degree (or equivalent) Willingness to travel up to 25%