Bilingual Customer Service Representative – Remote in Oklahoma City – jobs.empleobilingue.com

Essential Duties and Responsibilities:

– Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
– Track and document all inquiries using the applicable systems.
– Complete associated tasks according to the established guidelines.
– Track and document all inquiries using the applicable systems.
– Meet Quality Assurance (QA) and other key performance metrics.
– Facilitate the fulfillment of caller requests for materials via mail, email, or download.
– Transfer/refer consumers to appropriate entities according to the established guidelines.
– Escalate calls or issues to the appropriate designated staff for resolution as needed.
– Facilitate translation services for non-English speaking callers according to procedures.
– Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

– High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
– Must be fluent in English and specified secondary language.

Additional Minimum Requirements:

– Must be able to speak, write, and translate in Spanish and English

– Must be able to pass all pre-employment screenings, including a background check

– Must have a HS Diploma or GED/equivalent

– Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)

– Customer service experience preferred

– Call Center service experience preferred

Home Office Requirements:

– Reliable, high-speed internet service

– Minimum 40 Mbps download speeds

– Must be a traditional, wired high-speed connection such as cable or fiber

– Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

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– Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed

– Quiet and distraction-free workspace

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].

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Bilingual Customer Service Representative – Remote in Oklahoma City

Maximus

Job Overview