Front Desk Associate – Full Time – Baldwin, NY Full Time NEW

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate is responsible for coordinating with school health staff and clinical support teams. This role involves scheduling appointments with providers for students, referring physicians, and facilities, as well as building, editing, communicating, and publishing daily clinical schedules for school health workers. Additionally, the scheduler performs front desk receptionist duties to ensure efficient and effective scheduling operations. This is an onsite position at Baldwin Middle School.

*Schedule: Monday – Thursday 11:00am – 7:00pm; Friday 10:00am – 6pm*
*Salary Range: $50,000-53,0000* (+Medical, Vision, Dental, PTO!)
*This position is onsite at Baldwin Middle School*

Description

Responsibilities:

• Provide warm, friendly, and excellent customer service through all interactions with students, parents, referral sources, and staff members.
• Communicate directly with students and parents to accurately schedule, re-schedule, and/or cancel their initial and subsequent appointment requests by following practice scheduling protocols and tools.
• Develop and maintain a keen understanding of the various software platforms and the scheduling complexities required to perform role.
• Communicate regularly with Director of Operations about scheduling conflicts or errors and ensure alignment of scheduling changes.
• Perform front desk receptionist duties, including greeting visitors, answering phones, and managing appointment check-ins.
• Respond effectively and promptly to all student, provider, and team member requests.
• Maintain/update student information and possess a working knowledge of school health protocols.
• Obtain approval for schedule changes or cancellations as appropriate.
• Evaluate data in dashboards and reports to help better match schedule needs to staffing workforce.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on student needs.
• Adhere to quality and productivity standards.
• Other duties as assigned

Requirements:

• Must have 2-5 years of experience, Bachelor’s degree preferred
• Adept at using multiple technology software platforms required
• Bilingual Spanish preferred, but not required
• Attention to detail is required.
• Strong organizational skills and the ability to multi-task and prioritize.
• Ability to work well with others in a team-driven environment.
• Strong problem-solving skills and the ability to address highly varied, complex, and often nonrecurring issues requiring innovative and creative solutions.
• Ability to set goals and determine how to accomplish defined results with some guidelines.
• Strong written communication skills and the ability to summarize and communicate moderately complex information in varied written formats to internal and external customers

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Qualifications

• Must have 5-7 years of experience, Bachelor’s degree preferred.
• Bilingual Spanish preferred.
• Attention to detail is required.
• Strong organizational skills and the ability to multi-task and prioritize.
• Ability to work well with others in a team-driven environment.
• Strong problem-solving skills and the ability to address highly varied, complex, and often non-recurring issues requiring innovative and creative solutions.
• Ability to set goals and determine how to accomplish defined results with some guidelines.
• Strong written communication skills and the ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.