Let’s begin! Network Engineer (Network Support) NEW

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies 

• 5+ years of experience in a global network support team   

• Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF  

• Understanding of core networking concepts 

• Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics) 

• Network security: Understanding of network security principles and practices, including access control and information transfer policies 

• Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery

• Knowledge of Python, Ansible, StackStorm is a plus 

• Highly impactful problem-solving skills and attention to detail

• Experience working with ITSM systems such as ServiceNow

• Customer focused & solutions driven 

• Exceptional written and verbal communication skills

Education  

• Proven hands-on network engineering experience

• CCNP or higher (CCIE and/or CISSP highly valued) 

• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) 

• Solid understanding of the OSI or TCP/IP model 

• Hands-on experience with monitoring, network diagnostic, and network analytics tools

Responsibilities 

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) 

• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations 

• Monitor performance and ensure system availability and reliability 

• Monitor system resource utilization, trending, and capacity planning 

• Provide Level 2/3 support and troubleshooting to resolve issues 

• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure 

• Select and implement security tools, policies, and procedures in conjunction with the company’s security team 

• Liaise with vendors and other IT personnel for problem resolution 

• Implement global risk controls / security measures and best practices to manage risk

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. 

• Conduct regular system audits and security assessments

• Participate in rotational weekend shifts OR on-call and provide after-hours support

• Lead service recovery from major incidents and facilitate mitigation within the SLO targets. Identify root cause and implement permanent solutions. 

• Develop and maintain documentation for application configurations, processes, and procedures including SOPs 

• Provide expert technical support and solve complex problems 

• Provide training to end-users and other team members as needed 

• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes

• Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. 

• Drive continuous improvement through the adoption of automation and orchestration 

• Identify opportunities to optimize performance, reliability, and cost

• Collaborate across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination

About the team

The Technology Services Group (TSG) is seeking a highly skilled and motivated Juniper Network Support Engineer with a focus on BGP peering, routing/switching, MPLS, ISIS, and OSPF. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.