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Job Title: Medical Front Desk Specialist
Tampa Children’s ENT, a Division of FPA is seeking a Medical Front Desk Specialist to join their team. The Medical Front Desk Specialist is responsible for a number of administrative duties as well as providing exceptional customer service and communication to patients and family members.
Top benefits package including:
- 90% Employer Paid Employee Medical
- Dental
- Vision
- 100% Employer Paid STD & LTD
- 100% Employer Paid Life and AD&D
- Supplemental Insurance Options
- 15 Days PTO – First Year
- 7 Paid Holidays
- 401k Plan and Amazing Work Environment
Qualifications
Education and Training
- High School Diploma or GED required
- OSHA, HIPPA, Compliance Training
Experience
- 1+ years’ experience working as a Medical Front Desk Specialist
- Must be proficient with Microsoft Office products
- Experience with practice management, patient registration and scheduling systems
- Bilingual a plus (Spanish)
Principal Duties and Responsibilities
Specific
- Welcoming patients, families and visitors in a friendly, courteous and caring manner.
- Performs administrative and general office functions including, but not limited to, copying, filing, faxing and data entry.
- Answer telephone calls, provides information, screens and routes telephone calls to the appropriate person or department.
- Schedule patient appointments, follow-ups, diagnostic tests, and other health related appointments.
- Verify patient insurance eligibility and benefits.
- Obtain patient authorizations as needed.
- Responsible for the Patient Check In process to include:
- Obtaining, or verifying and updating patient demographic information
- Insurance information in the PM system
- Obtain patient consent for treatment
- Responsible for Patient Check Out process to include:
- Collect patient payments ,including, copayments, deductibles, coinsurance and any outstanding patient due balance amounts.
- Provide patient receipts
- End of the day reconciliation process, may be responsible for balancing and reporting daily receipts
- Documents in PM System.
- May be responsible for chart prep of scheduled appointments.
- Utilizes interpersonal skills to optimize medical practice satisfaction rate by effectively and carefully communicating with patients and providers.
- Understand and follow applicable Federal and Florida State laws and regulations, professional standards, and ethical principles related to patient HIPPA Privacy and Security.
General
- Serve as a brand representative for FPA by embracing the Company culture and mission statement, core values and standard of conduct.
- Strictly adhere to all Standards:
- Compliance Standards
- Privacy and Security Standards
- Workplace Standards
- Workforce Standards
- Strictly adhere to Department Policies and Procedures.
- Participate in quality assurance and quality improvement process.
- Participate in corporate compliance program.
- Promptly report suspected acts of non-compliance with Company Standards and Policies.
- Participate in job-related continuing education programs.
- Perform other duties as assigned by your supervisor or designee.
EEOC Disclaimer:
Florida Pediatric Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
