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Job Title: Network Engineer
Department/Division: Information Technology Services
Reports To: Program Manager
Client: El Paso Electric
Summary of Position
- Perform support, troubleshooting, and performance monitoring and tuning for the data network at all locations including WAN, LAN, and campus networks
- Design and optimize data network topology based on network and system studies, application traffic behavior, and new requirements
- Provide evaluation and recommendations for network improvements and optimization including ROI reports, solution pricing, and deployment plans
- Perform implementation, maintenance and troubleshooting of network components to ensure maximum uptime and optimal refresh intervals
- Leverage support providers as required, act as single point of contact, managing service providers on the clients behalf.
- Understand and implement security best practices within network design and work with security specialists to minimize vulnerabilities, coordinate security planning with Shared Services Security
- Understand applicable compliance requirements and provide effective audit support as related to network design and components
- Understand and comply with all applicable SLAs, policies and procedures
- Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks and network support systems
- Analyze and resolve technical problems for established networks
- Provide network documentation, training, and guidance to computing system clients and programmers
- Complete other duties as assigned
Additional Requirements
- Serve as technical specialist in network problems and emergencies.
- Troubleshoot and resolve network production problems
- Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system
- Recommend network solutions for short-, medium-, and long-range network projects
- Install, configure and maintain network components
- Determine plan layout for new hardware or modifications to existing layout
- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services
- Establish user profiles, user environments, directories, and security for networks being installed.
- Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems
- Work with vendors to resolve complex network problems
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network
- Document network problems and resolutions for future reference |
- Manage monitoring of network systems and links, provide capacity planning and monthly reporting on same.
Required Education
High school diploma, Degree preferred, or in lieu of education, 5- 7+years experience
- Cisco CCNA required; or in lieu of certification, proven mastery of CCNA subject matter
- CCNP or CCIE a strong plus
- Cisco CCDA certification a plus
- Microsoft certifications a plus when in addition to Cisco
- ITIL certifications a plus when in addition to Cisco
Required Experience
The minimum experience for this position is 5-7 years of relevant experience in Enterprise Network Design and Administration.
Required Skills
- Expert knowledge of IPv4 and TCP/IP – design, operations, and troubleshooting
- Cisco router and switching experience, both IOS and CATOS
- Routing protocols EIGRP, OSPF
- A working knowledge of cabling standards – copper, fiber, SAN, etc sufficient to guide third party cable installs and review quality of work product
- Demonstrated skill in application performance troubleshooting
- Cisco ASA or Firepower firewall management experience
- Network capacity management and forward planning
- Demonstrated Enterprise change control experience, configuration management
- Client consulting, business case input, project collaboration
- Fluent written and verbal communications, English
- SSL VPN management experience a plus
- Realtime SCADA, DCS, PLC, EMS network design/operations experience a plus
- MPLS, BGP, WCCP design and operations experience a plus
- Fluent written and verbal communications, Spanish a plus
- Electric Utility experience a plus
- WPA2 secured 802.11 Wireless deployment experience a plus
- Remote communications technology experience a plus (Packet radio, microwave, Ethernet radio, 3g/4G wireless, etc.)
- SONET operations experience a plus
Physical Requirements
Lifting and/or Pulling up to 40lbs.; Sitting, Bending, Standing
Equipment Used
The equipment used in this position includes but is not limited to; computers, servers, network devices, network sniffers, firewalls, VPN devices, cable testers, IDS devices; and other miscellaneous network appliances.
Supervisory Responsibilities
None. This role will require mentoring of Service Desk and Desktop support staff to improve Level 0 and Level 1 network problem resolution.
