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Join the GDIT team to help your fellow citizens in need. Training and work associated with this position is performed physically onsite at our facility in El Paso, TX. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite). GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role. As a well-qualified candidate, YOU ARE:Compassionate and empathetic with a passion for helping othersA proactive agent for change, with a passion for providing world-class customer serviceEnergetic and enthusiastic with a desire to achieve high levels of successAble to thrive in a high-energy demanding environment that requires a sense of urgency In this critical support role, YOU WILL:Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify informationManage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent eventsAdhere to established customer service and documentation standards necessary to provide the level of support required To be successful in this role, YOU MUST HAVE:Flexible availability and be willing to work a variety of shiftsAn ability to speak, read, and write both Spanish and English fluentlyAn ability and willingness to begin work with as little as 24 hours noticeAn ability and willingness to work ONSITE, as requiredAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualifyAn ability to manage crisis situations and support callers during difficult and emotional timesA high school diploma or equivalentAn ability to successfully pass a government background checkUS CitizenshipTexas residency living in El Paso countyPlease note: To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIREDWork environment:Full timeHybrid: On-site and remoteThis position is not yet funded. #GDITDisasterAssistanceJobs #TSSCE
