Spanish Bilingual Operations Quality Control Administrator NEW

Essential Duties and Responsibilities:
– Participate in the requirement gathering process.
-Develop and execute User Acceptance Testing scripts, and support operations to ensure contractual standards are met.
– Document and gather high-level business requirements and communicate requirements to business analysts, IT, and the business operation.
– Provide recommendations to management to ensure that productivity goals are met while containing costs.
– Document issues  for management review.
– Work with training and SOP teams to update materials based on system changes.
– Create test plans and document end to end business test scenarios.
– Execute test scenarios to determine if defects exist.
– Document defects and provide supporting information to facilitate defect correction and validation.
– Conduct research and audits to determine if the system results are correct.
– Develop and test manual processes (scripts or SOPs) as needed.
– Create User Documentation and  flow charts as needed.
– Determine the impact of defects and establish ways to effectively mitigate risks associated with software defects/manual workarounds.
– Interface with the IT organization to explain defects.
– Provide software demos and presentations to internal and external customers.
– Plan and manage small projects and communicate results.
– Manage or support system or operational process audits- Perform other duties as assigned by leadership.

– High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years’ experience.
– This position requires bilingual proficiency in Spanish or Haitian Creole
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications of work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at [email protected].